10400 Privacy Policy — Protection of Your Personal Information
Your privacy is our priority. This document explains transparently how 10400 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Last updated: 2026. This policy applies to all registered users of the 10400 platform in Malaysia.
Information We Collect from You
During registration and throughout your use of the 10400 platform, we collect the following information:
- Full name, date of birth, and gender
- Email address and phone number
- Residential address and postcode in Malaysia
- Identity documents (for account verification purposes where required)
- IP address, device type, smartphone model and operating system
- Browser information and language settings
- Financial transaction information in Malaysian Ringgit (RM), including the payment method used (such as eWallet or FPX)
- Deposit and withdrawal history
- Usage data such as pages visited, access times, and in-platform actions
How We Use Your Personal Information
10400 uses collected information solely for legitimate purposes that are relevant to the services we offer to Malaysian users. We will not use your data for any other purpose without your consent.
Processing registrations, verifying user identity, enabling secure logins, and managing your account activity history on the 10400 platform.
Processing deposits and withdrawals in MYR (RM), verifying payments, and maintaining transaction records required for compliance purposes.
Detecting and preventing fraud, ensuring compliance with applicable laws, and safeguarding the security of the platform and all registered users.
Analysing usage patterns to improve the interface, platform performance, and overall user experience. Analytics data is processed in aggregate and does not identify individual users.
Sending important notices related to your account, policy updates, transaction information, and responses to customer support enquiries. Promotional communications are only sent with user consent.
Cookies, Tracking & Data Storage
The 10400 platform uses cookies and similar tracking technologies to enhance your experience. We use several types of cookies:
- Necessary Cookies: Required for core platform functionality such as login sessions and account security
- Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes
- Preference Cookies: Storing user preferences such as language selection and display settings
You can manage or disable cookies through your browser settings, though this may affect the functionality of certain parts of the platform.
Your personal information is stored on secure servers with the following protections:
- SSL/TLS encryption for all data transmissions
- Strict access controls — only authorised staff may access user data
- Regular security audits conducted by independent parties
- Data is retained for as long as necessary to fulfil the purpose of collection or to meet applicable legal requirements
Once the retention period expires, data will be securely deleted or anonymised.
Sharing Information with Third Parties
10400 does not sell, rent, or trade users' personal information to third parties for commercial purposes. However, there are limited circumstances where information may be shared:
Companies that help us deliver services such as payment processing in RM, technical support, and platform analytics. All providers are bound by strict confidentiality agreements and are only permitted to use data for specified purposes.
Where required by Malaysian law or a directive from a competent authority, 10400 may be obliged to disclose certain information. We will notify users where permitted to do so prior to any disclosure.
In cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate authorities or recognised security service providers for investigation and prevention purposes.
User Rights, Policy Changes & How to Contact Us
Every registered user in Malaysia has the following rights regarding their personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about your account. Requests can be submitted through the in-platform support channels.
- Right to Rectification: If the information we hold is inaccurate or outdated, you have the right to request a correction. Basic details can be updated directly through your account settings.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Please note that some data may need to be retained to fulfil applicable legal or contractual obligations.
- Right to Restriction: You may request that we restrict the processing of your data in certain situations, such as while a data accuracy review is in progress.
- Right to Object: You may object to the use of your data for specific purposes, such as promotional communications, at any time.
10400 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or service improvements. Users will be notified of significant changes via in-platform notices or email. Continued use of the platform after changes take effect will be considered acceptance of the revised policy.
For any enquiries regarding this Privacy Policy or to exercise your rights, please contact our support team:
Email: [email protected]
Or refer to the FAQ for more information.
We aim to respond to all privacy-related enquiries within a reasonable timeframe.
Have More Questions About Your Data?
The 10400 team is here to help you understand how we protect your privacy. Visit our FAQ section or create an account to experience our data protection standards firsthand.